Irene Lefton

Irene Lefton is a CS Strategist, Evangelist, Mentor, VP Customer Success and Author who conveys the voice of the customer with a focus on creating customer value and driving profitable recurring revenue. Her background spans multiple industries and use cases, and with she has successfully built and operated several global professional services, support, and customer success teams in the US, Europe and Asia. Currently, Irene consults as Acting VP of CS for early-stage companies and helps other companies create and execute on their CS Strategy. Irene is the cochair of the Governing Council for the Customer Success Leadership Network, an industry group that advances leaders in the CS Function and she was named one of the Success Coaching 2020 Top 25 CS Influencers. In addition to her leadership and consulting, Irene is in the process of finalizing and publishing her book titled Who Speaks for the Customer?