Lauren Costella-Reber

Lauren is a change agent, communicator, leader and passionate champion for Customer Success for 10+ years. She currently serves as the Chief Customer Officer for Dental Intelligence, where her scope includes servicing over 9,000 customers. She has served in various executive leadership positions including the Vice President of Customer Success for GoodTime.io and the Vice President of Customer Success for Medrio. She also serves as an advisor for The Success League, an original founding and board member for the Customer Success Leadership Network, and an active participant in the larger CS community through speaking engagements, webinars, blogging opportunities, podcasts, and more. Prior to being in Tech, Lauren served as an advisor to the Undersecretary of Defense at the Pentagon for the Obama administration. Lauren has her MA and BA from Stanford University, was a former 2-time US National Champion in swimming, and enjoys staying active in the Incline Village/Lake Tahoe area.